Why Service And Support Is As Important As The Machines We Manufacture

Filed under - Service And Support
January 13, 2016

At Challenger Group we pride ourselves on the quality and reliability of our machinery. Our expertise has been thirty years in the making and is reflected in the service and support we offer new and existing customers. We have all of the technical experience and manufacturing capabilities to guide to through the whole process of purchasing your machinery.  Our service and support is available for companies who have bought their machinery elsewhere.  Well maintained machines are less likely to be unreliable saving you money in the long run.  

Types Of Machinery We Provide Service And Support For

We provide service and support in all of the types of machinery we manufacture, these include:-

  • Balers and machinery
  • Hydraulic power units
  • Conveyors
  • Reconditioning equipment
  • Lifts
  • Hose and fittings
  • Second hand machinery

After Sales Service And Support

Once your machinery has been installed our service and support doesn’t end there as we are only a phone call away from resolving any issues and providing spare parts for your machinery. We believe that it is important that customers can feel confident that we will be as helpful after they have purchased their machinery as we were beforehand.  Our highly experienced engineers and technicians have the expertise to keep your machinery in motion and your business buzzing with productivity.

Sales Service and Support For Other Machinery

We are able to provide  service and support If you have similar machinery manufactured by another company.  All we need are the details of your machinery and our service technicians will be able to confirm whether or not we are able to service and support your equipment.

Why It is Necessary To Maintain Equipment

hse-logo

The HSE (Health And Safety Executive) states that ‘Employers must ensure that all work equipment they provide conforms with the essential requirements of the European Community law relating to its design and construction, and  that it is maintained to this standard’. Therefore it is vitally important that your machinery is maintained through regular service and support. Well maintained machinery satisfies the requirements of the HSE and more importantly ensures that your staff can operate it in safety.

Prevents Expensive Malfunctions

Conveyor belt videos where the conveyor belt malfunctions and chaos ensues are hilarious to watch but will cost companies thousands if it happened in real life.  In a world where budgets are tight and time really does mean money having your production line out of action is simply not an option.  Regular service and support will play a great role in ensuring that disasters don’t happen and investing money in servicing your machinery will certainly be the cheaper option.

If you would like to find out more about the service and support we provide.  Please contact us and we would be happy to help you with any enquiries.