Why Machine Maintenance Is Important

Machine maintenance is integral to ensuring production continues to be efficient and cost-effective.  Like the human body, machinery is prone to wear and tear due to everyday use. Therefore it fundamentally important to inspect systems regularly and make any minor repairs before they become expensive and detrimental to production.  Neglecting to maintain machinery regularly may result in costly downtime and paying staff who are unable to work.

Maintaining equipment should become routine with checks and repairs being planned for.  Resulting in the company losing a minimal amount of production time. Machine maintenance doesn’t only secure the efficiency of production it also safeguards workers from possible injury.  Scheduling monthly or quarterly checks ensure a minimal amount of downtime and disruption to the production process.

Machine manufacturers provide thorough maintenance checks and are able to repair any pieces of equipment is failing.  The good news is that most also provide a maintenance service for machines they have supplied or manufactured themselves.  It is prudent to make arrangements with your supplier to organise regular maintenance because it increases the longevity of your machinery.

Why Machine Maintenence IS Better Than Repair

The adage, ‘prevention is better than cure’, is extremely pertinent to machine maintenance.   Regular checks prevent minor issues becoming major problems because they can be fixed straight away. Machine maintenance ensures that machines run at 100% efficiency at all times. It is vitally important that everyone in the company supports regular maintenance and accept the minor disruption it causes.

The introduction of a maintenance policy provides a structured approach to ensuring machinery works at an optimum level. Machine operators should be able to carry out day to day maintenance by making sure the machines are clean and identifying any loose screws.  A service and maintenance contract enables staff to arrange for repairs to be made quickly.

New technology which monitors the status of machinery alerts personnel to system faults allowing repair to be made before it causes too much damage. Relying on automated systems alone is not an effective way to monitor equipment as they only detect major faults.  Staff vigilance alongside automated monitoring ensures small issues don’t snowball into big problems.

Service & Support Contracts

Service and support contracts provide a third tier of maintenance as it oversees the daily maintenance and information gathered by technology.  The contractor uses the information to anticipate the best times to have downtime to perform checks and repairs. Investing in such a service does cost money and has an impact on running costs.  However, the overall cost of service and support contracts is considerably less than the downtime caused by machine failure. A good machine maintenance plan ensures the production line runs at 100% efficiency at times.  This results in higher production, greater profits, high morale and wellbeing amongst personnel.

If you are interested in finding more about our service and support contact us and we would be happy to discuss your options.  We provide machine maintenance for equipment bought elsewhere as well as our own equipment.

Why We Pride Ourselves On Our Excellent Service & Support

We believe that providing excellent service & support is just as important as selling high-quality reliable machinery.  Purchasing a high-value product requires the customer to trust the supplier’s ability to deliver exactly what they have ordered. Companies who support their customers and help them through the process of designing, build, installation training and after-sales service give their customers peace of mind.

There is so much competition in every sector that sales alone are not enough to attract loyal customers.  Service & support is the element that stands businesses apart from their competitors. Customers who are happy with the service they receive are likely to return time and time again. Good service results in recommendations and there is no better way of advertising than word of mouth.

Excellent service & support motivates staff and encourages them to serve the needs of the customer.  The happiness of customers rubs off and staff making them less likely to leave the company and reducing staff turn over.  Low staff turn over enables staff to develop a relationship with customers and provide a consistent and reliable service.

What Is Excellent Service & Support?

The measure of excellent service & support is customer satisfaction.  Customers are more likely to respond positively to hiccups and delays if they feel they are being kept in the picture.  Being cordial and friendly needs to be backed up by action and the knowledge everything is being done to serve the customer’s needs.  

Companies ensure every member of staff provides the same level of support by ongoing training and feedback.  Developing a comprehensive customer service policy ensures all staff members know what is expected of them and that service remains consistent throughout the whole company.  

The benefits of excellent customer service & support help to retain customers which is considerably cheaper than attracting new ones.   60 – 70% of existing customers are likely to keep buying compared to 5 – 20 % of new customers. Treating customers well opens up the lines of communication effectively reducing misunderstandings and errors.  Having a good reputation attracts new customers because they have faith in the service they will receive.

Other companies are more likely to form partnerships because teaming up with a company with a good reputation is beneficial from them.  Companies with good customer care go from strength to strength and build up rather than wind down. In the case of service and support, a little bit of consideration goes an incredibly long way.

Challenger Over 30 Years Of Excellence

Challenger Group prides themselves on their reputation for providing high-quality engineering solutions for three decades.  This has been achieved by dedication to designing manufacturing a wide range of machinery to exacting standards. Our ISO 9001 accreditation ensures that all products are designed and built to achieve standards of high quality.

As well as assisting customers with their product choices and installation we provide excellent after sales support.  Our customs can feel confident with our technical knowledge to ensure they are completely satisfied with every aspect of their purchase.

To find out more about our excellent service & support please contact us and we would be delighted to discuss your options.

Why Service And Support Is As Important As The Machines We Manufacture

At Challenger Group we pride ourselves on the quality and reliability of our machinery. Our expertise has been thirty years in the making and is reflected in the service and support we offer new and existing customers. We have all of the technical experience and manufacturing capabilities to guide to through the whole process of purchasing your machinery.  Our service and support is available for companies who have bought their machinery elsewhere.  Well maintained machines are less likely to be unreliable saving you money in the long run.  

Types Of Machinery We Provide Service And Support For

We provide service and support in all of the types of machinery we manufacture, these include:-

  • Balers and machinery
  • Hydraulic power units
  • Conveyors
  • Reconditioning equipment
  • Lifts
  • Hose and fittings
  • Second hand machinery

After Sales Service And Support

Once your machinery has been installed our service and support doesn’t end there as we are only a phone call away from resolving any issues and providing spare parts for your machinery. We believe that it is important that customers can feel confident that we will be as helpful after they have purchased their machinery as we were beforehand.  Our highly experienced engineers and technicians have the expertise to keep your machinery in motion and your business buzzing with productivity.

Sales Service and Support For Other Machinery

We are able to provide  service and support If you have similar machinery manufactured by another company.  All we need are the details of your machinery and our service technicians will be able to confirm whether or not we are able to service and support your equipment.

Why It is Necessary To Maintain Equipment


The HSE (Health And Safety Executive) states that ‘Employers must ensure that all work equipment they provide conforms with the essential requirements of the European Community law relating to its design and construction, and  that it is maintained to this standard’. Therefore it is vitally important that your machinery is maintained through regular service and support. Well maintained machinery satisfies the requirements of the HSE and more importantly ensures that your staff can operate it in safety.

Prevents Expensive Malfunctions

Conveyor belt videos where the conveyor belt malfunctions and chaos ensues are hilarious to watch but will cost companies thousands if it happened in real life.  In a world where budgets are tight and time really does mean money having your production line out of action is simply not an option.  Regular service and support will play a great role in ensuring that disasters don’t happen and investing money in servicing your machinery will certainly be the cheaper option.

If you would like to find out more about the service and support we provide.  Please contact us and we would be happy to help you with any enquiries.