The Benefits Of Service Lifts In Your Restaurant

Service Lifts are a valuable investment in any restaurant because they help to improve the quality of service.  Consumers spent 85 billion in restaurants and cafes in 2017 which is significantly more than the £34.billion spent in 2016. 43% of the population eat out at least once a week and spend on average £20 per person. Pubs are the most popular venues to eat due to their focus on family values, good quality and reasonably priced food. (Source: Statista)

The increase in food outlets puts greater pressure on establishments to provide exemplary meals and service to stand out from their competitors.  Review sites like Trip Advisor give customers the opportunity to write candidly about their dining experience. It is therefore important to ensure staff are capable of providing the service customers expect.  Restaurants on multiple levels are physically demanding for staff and compromise their safety.

Dumbwaiters or service lifts increase efficiency, reduce the risk of injury and staffing levels.  They are built to European safety standards and fulfil hygiene requirements to carry food and beverages.  Service lifts are designed and built to suit the particular venue and requirements of the customer. The economic benefits of installing service lifts mean they pay for themselves in the long run.

The Food Industry Today

Nearly half of the population of the UK eat out at least once a week.  Larger chains are dominating the market and smaller establishments are closing due to competition and financial pressure.  Pubs are the most popular eating places because they offer a relaxing environment, good quality affordable food and they welcome families.  Take away outlets are also soaring in popularity due to their convenience and value for money.

The cost of food products and staffing is rising due to availability and the introduction of the minimum wage.  Customers are feeling the pinch as their incomes are not rising at the same level of increasing costs. This is making them discerning diners with high expectations of the food establishments they visit.  Dining out is an experience people are willing to pay for with their hard earned cash so great staffing and food is a must.

Uncertainty with the Uk’s relationship with Europe and a shortfall in trained chefs is making recruiting good staff increasingly difficult. Therefore it is important food establishments have strategies in place to counteract the need for high staffing levels.

The benefits Of Service Lifts

Service lifts are self-supporting structures that require fixing at each level.  They are used in the licensing and food industry to transport food and drink to different levels of the building.  Dumbwaiters are another name for service lifts and are constructed from materials that fulfil food hygiene standards. Service lifts reduce injury, improve efficiency and reduce staffing levels.

Staff are less likely to injure themselves carrying heavy trays to different levels.  Being able to transport food effortlessly and quickly makes it easier to serve food. Establishments do not need to recruit as many staff members which save money on training, sick pay and recruitment.  

To find out more about service lifts please contact us to discuss your options.

How Many Types Of Lifts Are There?

Lifts have revolutionised all aspects of life allowing buildings to be accessible and to improve deliveries and services in many different industries.  A lift is simply a platform that moves up and down carrying either people or products. Presently there are five main types of lifts; barrel hoists, disability platform lifts, Mezzanine Goods Lifts, scissor table lifts and service lifts.

Archimedes invented the very first lift in 336 BC using a simple open carriage contraption pulled up vertically using hoists.  The very first lifts were manually operated by people, animals and occasionally wheels. They were used to transport water, building materials and other heavy objects with ease.

The Romans continued to use these types of lifts for many years contributing to the rise of the Roman Empire.  King Louis XV commissioned the very first passenger lift in 1743 to carry him up to his mistress’ apartments on the second floor.  The technology was very much the same as the lifts the Romans used. Lifts became mechanically operated in the 1800’s due to advances in technology. (Source:

Barrel Hoists

Barrel hoists lift barrels and cylindrical objects between floors in licensed premises, public houses and restaurants.  They are simple to operate and maintain and only require a 240-volt single phase supply. Constant pressure push buttons provide complete control during all aspects of the operation. A braked motor interlinked to a sprocket assembly with twin chains enables equal distribution of the load.  Two cantilevered steel arms support the load within the mainframe.

The barrel hoist is able to transport beer kegs, drums and gas cylinders to different levels regardless of their awkward shape.  Compliance with European safety regulations results in a safe working environment with no risk of personal injury.

Disability Platform Lifts

Disability platform lifts enable businesses and visitors centres to comply with the 2010 Equality Act.  They allow people with mobility issues, breathing difficulties, low energy and heart conditions to enjoy work and pleasure without restrictions.  People with disabilities are able to effortlessly move between different levels on a simple platform using constant pressure buttons. There is a call station at every landing stage and the lift is able to operate between two to six floors.

Each lift has a capacity of 400 kg which is approximately four people.  The mechanism is a screw and nut assembly powered by 380/3/50 vac electric motor.  Flooring is none slip and each lift is self-supporting with only the landing stages connected to the building structure.  Access to the lift is either via a ramp or level access at floor level.

Mezzanine Goods Lifts

Mezzanine goods lifts make it possible to move goods, cartons, pallets and other large deliveries without manual intervention. Each lift is individually designed to suit the environment it is operating in.  

They are self-supporting structures with fixings at each floor level. Access is via a ramp or shallow pit area. There is an electronic push button at each level with safety gates.  All Mezzanine goods lifts comply with the Essential Safety Requirements of machinery safety regulations.

Scissor Table Lifts

Scissor table lifts are used to load trucks and unload goods in order to place them in storage.  They are available with single, double or triple vertical scissors depending on the length of the platform.  Every unit is designed to accommodate each individuals companies requirements in relation to the platform size and lifting height.

They can be installed in either a pit or at floor level with the option of a concertina safety mesh around the perimeter.  Hydraulic power packs drive the lifts either mounted or remotely depending on its size. Work cradles can be mounted onto the structure if required.

A full perimeter pressure safety bar causes the lift to stop immediately if there is an obstruction when it is being lowered. The lifts are built to comply with the essential safety requirements of machinery safety regulations.

Service Lifts

Service lifts are traditionally known as, ‘Dumb Waiters’, because they transport food and dirty dishes to and from the kitchen.  They are set at a height which makes unloading and loading comfortable for the user. They are also referred to as under bar lifts and are supplied with either a 50 kg or 100 kg capacity. The maximum distance is 4000 mm between each floor.

They are operated by a push button call station with lights to indicate progress.  A sprocket and chain drive drives the lift and is mounted in a machine room at the top of the lift.  Food grade stainless steel is used and the machinery complies with the essential requirements of machinery safety regulations.  Challenger Dumb waiters also carry a CE mark.

If you would like to find out more about the different lifts we manufacture please contact us.


Lifts With Wow Factor

At Challenger Group we are very proud of the lifts we manufacture but are first to admit that; disability platform lifts, mezzanine goods lifts, scissor table lifts and service lifts are more practical than interesting.  We thought that we would lighten up your coffee break or commute with examples of amazing lifts all over the world.

AquaDom – Germany

Source: Visitsealife

If you dream of swimming in the deep ocean with lots of beautiful fish without getting wet, then this truly is the most amazing lift you will ever experience.  The AquaDom is located in a sealife centre in Berlin.  The dimensions of this lift structure are:-

  • 25 metres high
  • 2000 tons
  • 12 metres wide
  • 1 million litres of water
  • Over 1,500 fish
  • ¾ divers clean the tank
  • 8 Kg of food is used every day.

People even get married in the AquaDom – hopefully that is not when there is a school trip on.

Rising Tide Elevator

Source : Oasis of the sea Blogspot

Keeping with a nautical theme, if you love the ocean and a cocktail or two this is the lift for you. The Rising Tide Elevator or Bar, as it should be more accurately called, is located in the MS Oasis Of The Sea.  The lift acts as transportation and entertainment in the largest cruise ship in the world.  Apparently the whole journey takes 8 minutes and you can enjoy cocktails with 34 other passengers.  There is even a zip wire on the deck of this giant floating paradise.  If you happen to win the lottery you may want to experience this lift for yourself – don’t forget to send a postcard.

Hammetschwand Elevator – Switzerland

Source: My Switzerland

Located in Switzerland, the Hammetschwand Elevator is not for the faint hearted.  With the accolade of being the highest external lift in Europe.  It travels 153 metres to look over Lake Lucerne.  The experience last less than a minute.  In 1935 it was upgraded from being a wooden structure to being a metal one.  It is obviously the quickest way to reach the summit so if you don’t like heights close your eyes.

The Sky Tower – Auckland (NZ)

Source: Wikipedia

The Sky Tower is huge with a wonderful view and iconic status in the Auckland skyline.  There are three glass fronted lifts that whizz up to the top in seconds and the structure is earthquake proof.  Here are some more amazing facts about the Sky Tower.

  • 328 metres tall.
  • Tallest man made structure in the Southern Hemisphere.
  • Part of the Skycity Auckland Casino Complex.
  • Took three years to build 1994 – 97.
  • Has a rotating restaurant
  • Five levels can be accessed by the public.
  • Over 415,000 people visit per year.

One family wasn’t impressed by the structure on the 7th August 2011 because the lift stopped working for 45 minutes and they were trapped inside. (Source: Auckland Now)

They are all amazing lifts in awesome settings but they all actually work on the same principle as that conventional lift in your office – only in a much more exciting location.  If you would like to find more information about our practical well manufactured lifts please contact us here.